Terms and Services

The following Terms of Service, together with the relevant information set out on the Web site and/or provided via the Services, including any features and services available are subject to the Terms and Conditions set forth below. Please read them carefully as any of use of this Website and our Services constitutes an agreement, without acceptance, to be bound thereby by the User. By using the Website and our Services you represent that you are at least eighteen (18) years old, have read and understand the Terms of Service, and that you agree to be bound by these Terms of Service as set forth below. These Terms and Conditions may be subject to General Website Terms and Conditions and our Privacy Policy.%div.content-holder

SECTION I: DEFINITIONS
As used herein, the following terms shall have the following definitions:

  • 1. References to “Customer” means any registered User to our Services.
  • 2. References to “Dispute” means that any claim, conflict, controversy, disagreement between the Parties arising out of, or related in any way to, these Terms (or any Terms, supplement or amendment contemplated by these Terms,) including, without limitation, any action in tort, contract or otherwise, at equity or at law, or any alleged breach, including, without limitation, any matter with respect to the meaning, effect, validity, performance, termination, interpretation or enforcement of these Terms or any Terms contemplated by the Terms.
  • 3. References to “Effective Date” mean the date the User places an order for Services.
  • 4. References to “Material Breach” mean any breach of these Terms upon the occurrence of which a reasonable person in the position of the non-breaching Party would wish to immediately terminate these Terms because of that breach.
  • 5. References to an “Order Form” mean an Order Form completed online via the Web site by Customer.
  • 6. References to the “Services” mean any and all services offered by Service Provider, including but not limited to drop-shipping automation services.
  • 6. References to the “Services” mean any and all services offered by Service Provider, including but not limited to drop-shipping automation services.
  • 8. References to “Service Provider” and/or “Dropsu,” mean Dropsu, and its subsidiaries, parents and affiliates.
  • 9. References to the “Website” mean the Websites bearing the URLs www.Dropsu.com as well as any other Web site owned and/or operated by Service Provider related to the Services.
  • 10. References to “Product Catalog” mean the websites that the Service Provider offers functionality for allowing users to import a product to their Store from.

SECTION II: GENERAL PROVISIONS

  • 2.1. About the Services. Service Provider provides an online tool which allows Users to perform a number of functions to help automate or semi-automate their drop-shipping businesses. A current list of the Services provided via the Dropsu can be found online at https://www.dropsu.com and is subject to change from time-to-time, without notice, and pursuant to Dropsu’s sole and exclusive discretion.
  • 2.2. Reliance on the Services; Assumption of the Risk. Customer acknowledges that the Services are provided for general information only and should not be relied upon or used as the sole basis for making shipment decisions or processing shipments without consulting primary, more accurate, more complete or more timely sources of information. In no event should a Customer rely on automation of business processes without checking such automation. Customer acknowledges further that any reliance on the Services is at Customer’s own risk.
  • 2.3. Success, Compliance Not Guaranteed. Customer agrees and acknowledges that, due to the nature of the Services, Service Provider cannot guarantee an increase in Customer’s drop-shipping sales or an increased efficiency in Customer’s drop-shipping processes.
  • 2.4. Restrictions and Responsibilities. In addition to the other restrictions on use set forth herein, Customer will not, directly or indirectly: reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services or any software, documentation or data related to the Services (“Software”); modify, translate, or create derivative works based on the Services or any Software (except to the extent expressly permitted by Service Provider or authorized within the Services); use the Services or any Software for timesharing or service bureau purposes or otherwise for the benefit of a third; or remove any proprietary notices or labels. Customer represents, covenants, and warrants that Customer will use the Services only in compliance with Service Provider’s standard published policies then in effect (the “Policy”) and all applicable laws and regulations. Customer shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, modems, hardware, servers, software, operating systems, networking, web servers and the like (collectively, “Equipment”). Customer shall also be responsible for maintaining the security of the Equipment, Customer account, passwords (including but not limited to administrative and user passwords) and files, and for all uses of Customer account or the Equipment with or without Customer’s knowledge or consent.
  • 2.5. System Updates. The Services will include all updates and new versions of the Software. However, Dropsu may release new services, products or modules which are not covered in this Agreement and which may be subject to additional fees.
  • 2.6. Technical Support. Service Provider will provide Technical Support to Customer via email. Customers may initiate a helpdesk ticket during Support Hours by visiting emailing [email protected] Customers may also send us a message at any time via our support ticket system on Customers’ Account dashboards or via the form available at https://www.dropsu.com/support. Service Provider will use commercially reasonable efforts to respond to all Helpdesk tickets within one (1) business day.
  • 2.7. Modifications and Changes to the Services. We may modify, add to, suspend, or delete any aspect of the Services offered by us, in whole or in part, at our sole discretion at any time, with such modifications, additions or deletions being immediately effective. Such modifications, additions or deletions may include but are not limited to content offered, hours of availability, and equipment needed for access or use.
  • 2.8. General Prohibited Uses of Web site and Services. In addition to the other restrictions on use set forth herein, you agree and acknowledge that you shall not use the Web site and Services: (a) for any unlawful purpose; (b) to solicit Users to perform or participate in any unlawful acts or to engage in acts that are unrelated to the purpose(s) of the Web site or the Services; (c) to violate any international, governmental, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Web site or the Services; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Web site or the Services. We reserve the right to terminate your use of the Web site and the Services for violating any of the prohibited uses or for any other reason in our sole and exclusive decision.

SECTION III: ACCOUNTS, USE OF THE SERVICES

  • 3.1. Online Accounts. Customer shall be given the opportunity to register via an online registration form to create a Customer account, (hereinafter Customer’s “Account,”) that will allow Customer to receive information from Service Provider and/or to participate in certain features of the Services. Service Provider will use the information Customer provides in accordance with Service Provider’s Privacy Policy. Customer represents and warrants that all information Customer provides on the registration form is current, complete and accurate to the best of Customer’s knowledge. Customer agrees to maintain and promptly update Customer’s registration information so that it remains current, complete and accurate. During the registration process, Customer may be required to choose a password. Customer acknowledges and agrees that Service Provider may rely on this password to identify Customer. Customer is responsible for all use of Customer’s Account as well as any action taken thereunder, regardless of whether Customer authorized such access or use, and for ensuring that all use of Customer’s Account complies fully with the provisions of these Terms of Service.
  • 3.2. Multiple Accounts, Transfer Prohibited. Customer shall not have more than one (1) Account and shall not sell, trade or transfer that Account to any other person or entity.
  • 3.3. Right to Monitor. Service Provider shall have the right to monitor Customer’s Account in Service Provider’s sole and exclusive discretion.
  • 3.4. Customer Responsibilities. Customer shall ensure that the Customer’s ecommerce stores are compatible with the Service Provider’s tools. Customer must use the most current version of Chrome.
  • 3.5. Data Confidentiality. Each party (the “Receiving Party”) understands that the other party (the “Disclosing Party”) has disclosed or may disclose business, technical or financial information relating to the Disclosing Party’s business (hereinafter referred to as “Proprietary Information” of the Disclosing Party). Proprietary Information of Service Provider includes non-public information regarding features, functionality and performance of the Service. Proprietary Information of Customer includes non-public data provided by Customer to Service Provider to enable the provision of the Services (“Customer Data”). The Receiving Party agrees: (i) to take reasonable precautions to protect such Proprietary Information, and (ii) not to use (except in performance or development of the Services or as otherwise permitted herein or in the Service Provider’s Privacy Policy, attached hereto) or divulge to any third person any such Proprietary Information. The Disclosing Party agrees that the foregoing shall not apply with respect to any information after five (5) years following the disclosure thereof or any information that the Receiving Party can document (a) is or becomes generally available to the public, or (b) was in its possession or known by its prior to receipt from the Disclosing Party, or (c) was rightfully disclosed to it without restriction by a third party, or (d) was independently developed without use of any Proprietary Information of the Disclosing Party or (e) is required to be disclosed by law. Customer shall own all right, title and interest in and to the Customer Data. Service Provider shall own and retain all right, title and interest in and to (a) the Services and Software, all improvements, enhancements or modifications thereto, (b) any software, applications, inventions or other technology developed in connection with the Services, Customer feedback or technical support, and (c) all intellectual property rights related to any of the foregoing. Notwithstanding anything to the contrary, Service Provider shall have the right collect and analyze data and other information relating to the provision, use and performance of various aspects of the Services and related systems and technologies (including, without limitation, information concerning Customer Data and data derived therefrom), and Service Provider will be free (during and after the term hereof) to (i) use such information and data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other Service Provider offerings, and (ii) disclose such data solely in aggregate or other de-identified form in connection with its business. No rights or licenses are granted except as expressly set forth herein.
  • 3.6. Service Levels. The Services shall be available Ninety-Nine Percent (99.9%) measured monthly, excluding holidays and weekends and scheduled maintenance. If Customer requests maintenance during these hours, any uptime or downtime calculation will exclude periods affected by such maintenance. Further, any downtime resulting from outages of third party connections or utilities or other reasons beyond Service Provider’s control will also be excluded from any such calculation. Service Provider does not warrant that the Services will be free of downtime and cannot be held liable therefore.
  • 3.7. Termination. Customers may terminate their Accounts and use of the Services at any time via their Account settings dashboard.
  • 3.8. Right of Refusal, Limitation, Discontinuation, and Termination. We reserve the right to refuse to provide access to the Services for any reason at any time in our sole and exclusive discretion.
  • 3.9. Reselling Accounts and User Access. Customers shall not resell or trade access to their account to any other person or entity. Selling access to the account is prohibited and can result in a cancelled account.

SECTION IV: DISCLAIMERS; LIMITATIONS OF LIABILITY; INDEMNIFICATION

  • 4.1. DISCLAIMER OF WARRANTY. Service Provider shall use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimizes errors and interruptions in the Services and shall perform the Services in a professional and workmanlike manner. Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by Service Provider or by third-party providers, or because of other causes beyond Service Provider’s reasonable control, but Service Provider shall use reasonable efforts to provide advance notice in writing or by e-mail of any scheduled service disruption. HOWEVER, SERVICE PROVIDER DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE SERVICES ARE PROVIDED “AS IS” AND SERVICE PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
  • 4.2. LIMITATION OF LIABILITY. (A) customer agrees that use of the services is at customer’s sole risk. Neither service provider nor service provider’s affiliates nor any respective employees, agents, third-party content providers or licensors warrant that the use of the services shall be uninterrupted or error free; nor does service provider make any warranty as to the results that may be obtained from use of the services or as to the accuracy, reliability or content of any information provided. (b) any downloadable software, products or other materials, without limitation, is provided on an “as is” basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose against infringement, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws applicable to these terms of use. (c) although all information and materials provided via the services is believed to be reliable, service provider makes no representations, neither expressly nor impliedly, as to the accuracy, completeness, timeliness or reliability of the services. (d) in no event shall service provider, service provider’s employees, subsidiaries, parents, agents, partners, third-party content providers, vendors, and/or service provider’s or their respective directors, officers, and members, be liable to customer or anyone else for any loss or damages whatsoever, including but not limited to any direct, indirect, special, consequential, incidental, punitive, or other damages, including but not limited to exemplary, reliance, or consequential damages, loss of profits, personal injury or death, property damage, reputational harm, or loss of information or data, arising out of or related to the use of or inability to use the services. (e) service provider disclaims any and all liability of any kind for any unauthorized access to or use of customer’s customer data information. By utilizing the services customer acknowledges and agrees to service provider’s disclaimer of any such liability. If customer does not agree, customer should not access or otherwise utilize the services. (f) service provider’s liability, and (as applicable) the liability of service provider’s subsidiaries, officers, directors, employees, and suppliers, to customer or any third parties in any circumstance is limited to the greater of (a) the amount of fees customer pays to service provider in the twelve (12) months prior to the action giving rise to liability, or (b) one thousand U.S dollars and no/cents ($1,000.00,) whichever is greater. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO CERTAIN USERS. The above limitations shall survive these Terms and inure to the benefit of Service Provider and Service Provider’s affiliates and respective directors, officers, employees and agents.
  • 4.3. INDEMNIFICATION. Customer agrees to defend, indemnify and hold harmless service provider and its directors, officers, employees, contractors, subsidiaries, parents, agents, partners, third-party content providers, and vendors from and against all claims, suits, and expenses, including attorneys’ fees, arising out of or related to (a) customer’s use of the services; (b) customer’s noncompliance with or breach of this agreement; (c) customer’s violations of any third-party rights, including third-party intellectual property rights; or (d) the unauthorized use of the services by any other person using customer’s information.
  • 4.4. PRODUCT CATALOGS DISCLAIMER. Service provider adds the ability to import products from product catalogs based on requests by users and does not endorse the use of catalogs or any products on the site. Customer agrees to contact the product catalog or product owner before importing, selling or advertising the product. Service provider does not promote the illegal use or selling of products. Customer agrees to make sure all laws are followed and acknowledges that service provider does not promote or endorse the use of any products on customer’s store.

SECTION V: ARBITRATION

  • 5.1. Arbitration. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable. Nothing herein prevents either Party from seeking any interim injunction it deems necessary in order to preserve the status quo prior to the resolution of any dispute, in any jurisdiction.

SECTION VI: INTELLECTUAL PROPERTY

  • 6.1. Ownership. All proprietary software, third party licensed software, software libraries, services, methodologies, techniques, algorithms, tools, materials, products, ideas, designs, and know-how used by Dropsu in providing the Services (including all reports and their copies, enhancements, modifications, revisions, and derivative works of any of the foregoing) and deliverables (whether oral or written) are, and shall remain, the sole and exclusive property of Dropsu. Nothing herein shall cause or imply any sale, license, or other transfer of proprietary rights of or in any third party software or products from Dropsu to Customer.
  • 6.2. Grant of License. Service Provider reserves the right to reference Customer on public customer lists and to use Customer’s name and logo on the Service Provider’s Web site for marketing purposes. Additionally, Service Provider may request the use of Customer’s name and/or logo in press releases, advertising material and other promotional material. Service Provider may, subject to Customer’s written approval also publish a case study outlining the success of the Project, provided that it does not disclose any confidential information. Any such intent for use of Customer marks will be presented to the Customer in advance.

SECTION VII: MISCELLANEOUS

  • 7.1. Server Location; International Transfer. Service Provider operates globally, so it is necessary to transfer Customer’s information internationally.